HAVING TROUBLE WATCHING CONTENT?
Customers wishing to cancel must do so before auto-renwal date. There are no refunds for cancelations after auto-renwal date. If you cancel your Roku or online subscription your access to the content ends Immediately. The way the system works is your subscription has to be active to watch content. Subscribers are encourage to maintain subscriptions thorough the duration your subscription. We do not under any circumstance issue refunds for subscriptions.
Where/ How the watch Content Online
If you have an online membership and are looking to access new content you can do so by clicking Our Content at the top of the website (http://www.signal23tv.com/categories) This is the area for customers who have subscribed to our monthly membership for 8.99
Some people make the mistake and think the monthly subscription works on the Vimeo pages. Vimeo is al a cart. However all subscription based shows can be watched on the website at www.signal23tv.com and Click on the poster for the show you want to watch will take you to the watch landing page.
If you are wishing to watch content Ala cart. Meaning purchases/rent individual episodes you can do so on Vimeo. To access Vimeo pages to some of your favorite shows please click on Signal On Demand. http://www.signal23tv.com/signal-on-demand Each show has it very own on demand page where you can rent individual episodes or purchase episodes.
Signing up for an Online Membership
When you sign up for an online membership you can do so by clicking this link http://www.signal23tv.com/internet-monthly-subscription-plan . Here all you do is follow the prompts in the box to choose which membership works best for you. After to watch content click on our content or go to this link http://www.signal23tv.com/categories .
Setting up Your Roku
If you have a Roku. Our Roku channel is private so in order to add the channel to your device there are a few extra steps. All the steps are listed on our website and you have to be sure to follow each step one by one. http://www.signal23tv.com/roku .
Changing your Password/Updating your Credit Card Information
To change your password or update your payment please click on manage monthly subscription on the contact page of our website. https://s23onlinemembership.com/Account-Management.php
Here you can change and edit any portion of your account. Note that we can not cancel and subscription ourselves however subscriptions can be canceled using the manage monthly subscription button as well.
If you cancel your Roku or online subscription your access to the content ends Immediately. The way the system works is your subscription has to be active to watch content. Subscribers are encourage to maintain subscriptions thorough the duration your subscription. We do not under any circumstance issue refunds for subscriptions.
DVD and other Merchandise Orders
If you are waiting on delivery of merchandise we ask you to allow up to 3 weeks. Most times things are shipped a lot sooner however if an item is on back order it may take a little longer. If this is a holiday purchase or special occasion just shoot an email using the contact widgit and put ATTENTION Special purchase so we can do our best to get your item to you in a timely manner.
If you need any other help please try to use the website as a tool, Casting, upcoming shows, and many other things can be found on the website. However if all else fails send an email using the contact widgit and put in the subject line SPECIAL QUESTION. We will do our best to respond to you within 72hours.
Signal 23 TV Productions Offices
2001 Martin Luther King Jr Dr.
Atlanta, GA 30310